Privacy Policy

Effective Date: February 7, 2025

At HeatNovaLux (“we,” “our,” “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website https://heatnovalux.com, interact with our services, or make a purchase from us. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information when you visit our website or make a purchase:

  • Personal Identification Information: When you make a purchase or register on our site, we may collect your name, email address, phone number, billing address, and shipping address.
  • Payment Information: For order processing, we collect payment details through secure third-party processors. We do not store your payment information on our servers.
  • Browsing Information: We automatically collect data regarding your interaction with our website, including your IP address, device type, browser information, and browsing activity. This helps us enhance your user experience.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to improve the functionality and performance of our website, as well as to analyze user behavior.

2. How We Use Your Information

The information we collect is used for several purposes, including:

  • Order Processing: To process your transactions and fulfill your orders, including sending updates regarding order status.
  • Personalization: To enhance your shopping experience, such as offering personalized product recommendations based on your preferences and past interactions.
  • Improving Our Website: We analyze user behavior to improve the design and functionality of our site.
  • Marketing Communications: If you have opted in, we may send you promotional offers, updates, and newsletters. You can opt out at any time through the unsubscribe link in our emails.
  • Customer Support: To respond to inquiries and provide customer service.
  • Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following:

  • Service Providers: We may share your data with third-party service providers who assist in operating our website or processing transactions (e.g., payment processors, shipping services). These parties are obligated to keep your information confidential and use it only to perform their services for us.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court order).

4. Data Security

We prioritize the security of your personal information. We use various security measures, including encryption and secure server connections, to protect your data from unauthorized access, disclosure, alteration, or destruction. While we take reasonable steps to protect your information, please note that no method of online transmission or storage is 100% secure.

5. Your Rights

As a user, you have the following rights regarding your personal data:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You may request corrections if your information is inaccurate or incomplete.
  • Deletion: You may request the deletion of your personal information, subject to certain legal restrictions.
  • Opt-out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including fulfilling legal or business obligations, resolving disputes, and enforcing agreements.

7. Cookies

Our website uses cookies to enhance user experience and track website usage. Cookies are small data files stored on your device. You can disable cookies through your browser settings, but this may affect your ability to use certain features of the website. For more information on our use of cookies, refer to our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any updates will be posted on this page, and the “Effective Date” at the top will be revised accordingly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights related to your personal information, please contact us at:

HeatNovaLux
Email: info@heatnovalux.com
Phone: 949-481-9805
Address: 407 W Avenida De Los Lobos Marinos, San Clemente, CA 92672, USA

By using our website, you agree to the terms outlined in this Privacy Policy. We are committed to keeping your personal information secure and respecting your privacy rights. Thank you for trusting HeatNovaLux!