Delivery Policy
Effective Date: February 7, 2025
At HeatNovaLux, we are dedicated to ensuring your heating products arrive safely, securely, and on time. This Delivery Policy outlines the methods, timeframes, and costs associated with shipping your order from our website.
1. Shipping Methods
We offer the following shipping methods for all orders placed on our website:
- Standard Shipping: Delivered within 5-7 business days (depending on location).
- Expedited Shipping: Delivered within 2-3 business days (additional fees apply).
- Overnight Shipping: Delivered the next business day (additional fees apply and orders must be placed before 12 PM PST for same-day processing).
Please note that delivery times may vary depending on your shipping address, weather conditions, and other factors beyond our control.
2. Shipping Locations
We currently ship to the United States and select international destinations. For international orders, additional customs and import duties may apply, and it is the responsibility of the customer to cover those charges.
3. Order Processing
Orders are processed during business days (Monday to Friday, excluding holidays). Please allow up to 1-2 business days for processing before your order is shipped. If there are any delays with your order or product availability, we will notify you via email.
4. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you confirm your order.
- Free Standard Shipping: Available on orders over $100 (within the U.S.).
- Expedited and Overnight Shipping: Available at an additional cost, calculated at checkout.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package on the respective carrier’s website.
6. Delivery Issues
If you experience any issues with delivery, such as a missing package or a delayed shipment, please contact us at info@heatnovalux.com. We will work with our shipping partners to resolve the issue as quickly as possible.
7. Incorrect or Incomplete Shipping Information
It is the responsibility of the customer to provide accurate and complete shipping information. If your order is returned due to incorrect or incomplete information, you will be responsible for the reshipping charges.
8. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receipt to initiate a return or exchange. Please refer to our Refund and Return Policy for further instructions.
9. International Orders
For international customers, please be aware that:
- International orders may incur additional customs fees, taxes, or duties, which are the responsibility of the customer.
- Delivery times may vary due to customs processing and international shipping times.
- Please note that HeatNovaLux is not responsible for any delays, additional charges, or restrictions imposed by customs authorities.
10. Changes to This Delivery Policy
HeatNovaLux reserves the right to update or modify this Delivery Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. By continuing to use our website after these changes, you agree to abide by the revised Delivery Policy.
11. Contact Information
For any questions or concerns about your delivery, please contact us at:
HeatNovaLux
Email: info@heatnovalux.com
Phone: 949-481-9805
Address: 407 W Avenida De Los Lobos Marinos, San Clemente, CA 92672, USA
Thank you for choosing HeatNovaLux for your heating needs! We are committed to delivering your products in a timely manner, so you can enjoy the comfort and warmth of your new heating solution.
