Payment Policy
Effective Date: February 7, 2025
At HeatNovaLux, we are committed to providing a smooth, secure, and reliable payment process for our customers. This Payment Policy outlines the accepted payment methods, payment processing details, and other related terms.
1. Accepted Payment Methods
We accept the following forms of payment for purchases made on our website:
- Credit and Debit Cards: Visa, MasterCard, American Express, Discover
- PayPal
- Apple Pay
- Google Pay
Payments must be made in USD (U.S. dollars), and all transactions are processed through secure payment gateways.
2. Payment Security
We prioritize your security and privacy during the payment process. All transactions on our website are processed via encrypted payment gateways to protect your personal and financial information. We use SSL encryption (Secure Socket Layer) to ensure that your payment data is transmitted safely and securely.
We do not store your credit card details on our servers. All payment details are processed by trusted third-party payment providers.
3. Payment Authorization
By providing your payment information, you authorize HeatNovaLux to charge your chosen payment method for the total amount of your order, including applicable taxes, shipping fees, and any other additional charges incurred during the transaction process.
4. Payment Confirmation
Once your payment has been successfully processed, you will receive an order confirmation via email, which will include the details of your purchase and the estimated delivery time. If there are any issues with the payment or if the transaction is declined, we will notify you immediately, and your order will not be processed until the payment is successfully completed.
5. Taxes and Additional Charges
The total amount of your order includes applicable sales tax (if applicable) based on your shipping address. The shipping fees will be calculated at checkout based on your chosen shipping method and destination.
6. Pricing Errors
We strive to ensure that all pricing information on our website is accurate and up-to-date. However, in the event of a pricing error, HeatNovaLux reserves the right to cancel the transaction and refund the amount paid, or offer you the product at the correct price. We will notify you if a pricing error occurs before processing your payment.
7. Refunds
Refunds are processed according to our Refund and Return Policy. If you are entitled to a refund, the refund will be issued to the same payment method used at the time of purchase. Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment provider’s processing times.
8. Currency and Exchange Rates
All transactions are processed in U.S. dollars (USD). If you are using a non-U.S. payment method, you may be subject to currency exchange rates or additional fees imposed by your payment provider. These additional charges are beyond our control, and we recommend checking with your payment provider for more details.
9. Payment Issues
If you experience any issues with your payment, such as a declined transaction or trouble processing your payment, please contact our customer support team at info@heatnovalux.com. We will assist you in resolving any payment-related issues.
10. Changes to This Payment Policy
HeatNovaLux reserves the right to update or modify this Payment Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. By continuing to use our website after these changes, you agree to abide by the revised Payment Policy.
11. Contact Information
If you have any questions or concerns regarding payment processing, please feel free to contact us:
HeatNovaLux
Email: info@heatnovalux.com
Phone: 949-481-9805
Address: 407 W Avenida De Los Lobos Marinos, San Clemente, CA 92672, USA
Thank you for choosing HeatNovaLux for your heating needs! We appreciate your business and strive to make your shopping experience as smooth and secure as possible.
