Sales Policy
Effective Date: February 7, 2025

At HeatNovaLux, we are committed to providing high-quality heating products and exceptional service to all of our customers. Our Sales Policy outlines the terms and conditions governing the sale of our products. Please review the following information to understand your rights and responsibilities when purchasing from us.

1. Product Availability

All products displayed on our website are subject to availability. While we strive to keep our inventory updated, we cannot guarantee that an item will always be in stock. If an item is out of stock or unavailable after an order is placed, we will notify you as soon as possible and offer an alternative product, backordering options, or a full refund.

2. Pricing

All prices listed on our website are in USD and are subject to change without prior notice. Prices do not include taxes, shipping costs, or other fees, which may be added during the checkout process.

We make every effort to ensure that the prices on our site are accurate. However, in the event of a pricing error, we reserve the right to cancel or amend orders where the product price was listed incorrectly.

3. Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed through secure third-party payment gateways. For your security, we do not store your payment information on our servers.

4. Order Confirmation

Once you place an order, you will receive an order confirmation email. This email will include the details of your purchase, including the products ordered, the total amount, and your shipping information.

Please review your order confirmation carefully. If there are any discrepancies, please contact us immediately at info@heatnovalux.com or call 949-481-9805.

5. Sales Tax

Sales tax will be applied to orders shipped to states where required by law. The applicable sales tax rate will be calculated at checkout and added to your total order amount.

6. Shipping and Delivery

  • Shipping Time: We process and ship orders within 2-3 business days. Delivery times may vary based on your location and shipping method selected.
  • Shipping Fees: Shipping fees are calculated at checkout based on your delivery address and the shipping method you choose.
  • International Orders: We currently do not ship outside the United States.

For more information on shipping, please refer to our Delivery Policy.

7. Cancellations

Orders can be canceled within 24 hours of purchase, provided that the item has not yet been shipped. To cancel an order, please contact us at info@heatnovalux.com or call 949-481-9805.

Once an order has been shipped, we are unable to cancel it. You will need to return the product according to our Return Policy.

8. Promotions and Discounts

  • Discounts: We may offer promotional discounts or sales from time to time. These discounts are applied automatically at checkout or via discount codes. All promotions are subject to change and may have specific terms and conditions.
  • Bundled Offers: If you purchase items as part of a bundle, all items must be returned together if you wish to return the bundle for a refund. If only part of the bundle is returned, the value of the free or discounted item may be deducted from the refund.

9. Warranty and Product Quality

  • Warranty: All of our heating products come with a standard 1-year warranty against manufacturer defects. The warranty covers repairs or replacements for any items that malfunction under normal use.
  • Product Quality: We strive to ensure that our products meet the highest standards of quality. However, if you receive a defective or damaged product, please contact us immediately to arrange for a return or exchange under our Refund and Return Policy.

10. Customer Support

If you have any questions regarding our products, orders, or services, please do not hesitate to contact our customer support team. We are here to assist you!

HeatNovaLux
Email: info@heatnovalux.com
Phone: 949-481-9805
Address: 407 W Avenida De Los Lobos Marinos, San Clemente, CA 92672, USA

By purchasing from HeatNovaLux, you agree to our Sales Policy. We thank you for choosing us and look forward to providing you with the best in heating technology and customer service!